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HC Operations - HR Advisor - Case Management Team - Midlands - Warwickshire, Birmingham, B12 8

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HC Operations - HR Advisor - Case Management Team - MidlandsReference OPS04679Location BirminghamService Operations (Internal Firm Services)Specialism Human ResourcesIndustry Who we are looking for
PwC's Human Capital (HC / HR) Operations - Case Management team have a requirement for a HR Advisor.
The role will be based in the Midlands with ad hoc travel to other PwC UK offices for training, meetings, etc.
About the role
The HC Operations - Case Management team is part of PwC's Human Capital (HC) / HR Service Delivery function and incorporates employee relations, performance management and health & wellbeing (H&W;). The successful applicant will be responsible for managing a variety of cases across each of these areas, supported by Managers within the HC Operations - Case Management team.
Allocations to business units are at the discretion of the Leadership Team and are subject to regular change due to changes in the team, our stakeholders and the wider business. At the time of writing, specific business units for this role have not been confirmed but the key objectives of the role are:
• Supported and coached by Managers in the team, deliver forward thinking, commercial, specialist advice on cases, issues and projects, providing a variety of options for dealing with each situation, along with clearly articulated risk and value, and supporting business stakeholders on end to end case and project management • Produce high quality written work and advice, which will be signed off by Managers in the team. • Contribute to strong business unit relationships (HC Operations - Generalist, HC Operations - Generalist Leader, people managers, line managers, partners and directors dependent on the nature of the case or project), demonstrating good knowledge of their work and priorities. • Use the EP teams I.T. systems in a full, accurate and timely manner to support the team's production of meaningful quality Management Information (MI).
A good knowledge and understanding, and ideally some practical experience of HC Operations - Case Management, Performance Management, Coaching and Health & Wellbeing (H&W;), along with understanding of internal policies, the people agenda and stakeholder management will all be critical to the success of this role.
The successful applicant will:
• Provide tailored advice, guidance, options and risk assessments to the business on all aspects of ER, H&W; and Performance Management, with support, guidance and coaching from Managers in the team. • Proactively provide stakeholders with timely and accurate information and reports pertaining to the HC Operations - Case Management activity within their areas of the business. • Work with people managers across allocated business units, building and maintaining strong trusted advisor relationships, coaching, advising and supporting them in dealing with performance issues and ensuring their people are appropriately supported, actively working with them to manage cases (usually in the form of Performance Improvement Plans (PIPs), and advising on all aspects of performance management where poor or marginal performance has been identified. • Work with people managers across allocated business units, building and maintaining strong trusted advisor relationships, coaching, advising and supporting them in dealing with Health and Wellbeing issues for their people and ensuring their people are appropriately supported, actively working with them to manage cases, referring to occupational health and other specialist medical advisors, and working with the business to interpret advice and agree support, adjustments and action plans as required. Liaise with our partner Xerox, Professional Qualifications (PQ) team, Health and Safety team and the Benefits team to advise and support on health, wellbeing and absence management before, during and after cases. • Drive wellbeing and performance agendas and initiatives across business units. • With support and guidance from Managers in the team, advise and provide end to end support to stakeholders on all aspects of ER (mainly disciplinary and grievance), tailoring advice and guidance to each specific case or project and ensuring that the business are aware of potential ways to manage each situation, along with the associated risks. • With support and guidance from Managers in the team, carry out full and thorough investigations prior to disciplinary and grievance meetings and support the business throughout these cases, driving the process, attending formal meetings to input as required, advise on matters of policy, best practice and to ensure a full, fair and objective process is followed, producing comprehensive high quality reports, letters and notes and other ad-hoc communications.
• Strong knowledge and understanding of employee relations (including disciplinary and grievance), performance management and health and wellbeing, ideally with previous hands on experience of managing cases across these areas. • Strong positive team ethic, excellent relationship building, communication, coaching and consulting skills, with the ability and confidence to liaise with stakeholders at all levels and flex style to deal with different situations. • Ability to quickly gain understanding of the needs of the business in order to provide commercially robust solutions. • Well organised with ability to multi-task and proactively manage a variety of different cases to conclusion at any given time. • High standard of written documentation, and previous experience of producing professional and robust letters and reports; excellent attention to detail is required. • Willing to take on additional responsibility and go the extra mile, including helping other areas of HC as required.
The skills we look for in future employees
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional'.
The PwC Professional focuses on five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. We use this framework to recruit, develop and assess our people, at all grades and all areas of our business, because we expect all of our people to be leaders.

Diversity We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business. Link megjelenítése" width="0" height="0" />
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