Pozíció leírása / Job description

Our business partner is looking for an English speaking Team Leader to join their team. The Team Leader is responsible for overseeing the daily delivery of services while fostering strong working relationships. If you have experience in team management, enjoy working in a dynamic and fast-paced environment, have strong communication and problem-solving skills, this could be the perfect opportunity for you!

Foster a collaborative and professional team environment
Support team knowledge development and continuous learning
Serve as the first point of escalation for agent queries and customer issues
Organize and lead regular team meetings
Act on team and customer feedback to drive improvements
Monitor and enhance individual and team performance
Identify training needs and deliver relevant sessions on processes and best practices

Elvárások / Requirements

Strong customer focus with excellent communication skills in English (spoken and written)
Proven experience in customer service and team leadership
Ability to motivate, support, and coordinate a team in a dynamic environment
Strong problem-solving, organizational skills, and attention to detail
Proactive, adaptable, and accountable with a hands-on attitude
Experience with ticketing/logging systems
Confident in managing change, delegating tasks, and driving team performance
Collaborative mindset and ability to build trust with colleagues and clients alike

Amit nyújtunk / Benefits