Customer Service Team Leader
Our partner in Debrecen is looking for a committed Team Leader!
If you think this position is for you, please apply with your English CV!
Feladatok / Tasks
-
Support and oversee daily service delivery aligned with company values
-
Foster effective teamwork and professional work relationships
-
Act as a point of escalation for customer issues and internal queries
-
Monitor performance and provide feedback for continuous improvement
-
Deliver training sessions to enhance team understanding of processes
-
Organize and lead regular team meetings
Amit nyújtunk / Offer
-
Cafeteria
-
Paid onboarding training with team integration
-
Team-building and recreational activities
-
Career development and advancement opportunities
-
Flexibility
-
Excellent English communication (verbal and written)
-
Solid knowledge of Microsoft Office tools
-
Strong customer service orientation
-
Proven experience in team leadership and customer service
-
High level of organization, attention to detail, flexibility (shift-based work)
-
Familiarity with ticket logging systems
-
Strong problem-solving and decision-making skills
-
Experience in change management and delegation
-
Initiative, accountability, and collaboration skills