Service Desk Agent Trainee (REF3267U)
Description
- Technical support by telephone or email on software and hardware problems at the Service Desk (First and Second Level)
- Daily contact with the client and colleagues within the group
- Prioritization, classification and documentation of malfunctions in a ticket system
- Final, comprehensive end-to-end function test, if necessary with the customer
- Initiate difficult/complex diagnoses
- Forwarding of tickets to support units
- Control and monitoring of tickets according to service level agreements
- If required, customer-related proactive fault management (observation and evaluation of alarm messages and initiation of necessary measures)
- Updating of system data and knowledge database; order completion
- User Rights administration
- Incident and Change management
- Opportunity to optimize daily processes
Qualifications
Képzettség
- Active (or passive under 25) full-time student status
- Commitment to at least 25 hours of work per week
- Fluent English and Hungarian knowledge
- Basics of computer skill (knowledge of Microsoft products – Outlook, Word, Excel, Powerpoint)
- Openness to novelties
- Willingness to learn
- Good stress tolerance
- Good communication skills
Advantages:
- Advanced IT knowledge
- Knowledge of ticketing systems / tools
- German language knowledge
További információk
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.