Service Delivery Manager

Our partner in Debrecen is looking for their new colleague in a Service Delivery Manager position!

If you think this is your opportunity, apply with your English CV!

Feladatok / Tasks

• Manage an entire service area, including the service itself and line management of Team Leaders and Agents/Engineers.

• Ensure consistent, high-quality service delivery as defined in Statements of Work (SOWs).

• Oversee financial management related to the service.

• Collaborate with the Business Relationship Manager to define and communicate service strategies and goals.

• Set and monitor KPIs to ensure effective daily operations.

• Implement training, reporting, and quality assurance processes across teams.

• Represent the Managed Services Department to customers.

Amit nyújtunk / Offer

• Cafeteria

• Modern office environment

• Team building and free time activities