Requests and Disputes Trainee (Italian Speaker)
Sanofi is one of the world’s leading biotechnology companies committed to improving people’s health and quality of life – with more than 100,000 employees in 170 countries, they provide outstanding therapeutic solutions based on research and development in the field of immunology, oncology, rare diseases, vaccines, diabetes and cardiovascular disease.
Feladatok:
- Collect and register inquiries, requests, claims, returns from external and internal customers in a timely manner, based on predefined priorities.
- Manage incoming customer calls and monitor new cases coming via email
- Aim for “first call resolution” practice especially for requests
- Classify and Assign cases to the responsible resolution team/colleagues if first call resolution is not possible
- Support request/claim resolution process with additional data gathering and communication
- Monitor operational reports, follow-up on all requests and claims to secure resolution and communication to customer
Elvárások:
- Ongoing university studies (active student status in Hungary)
- Fluent English and Italian language written and verbal
Munkaidő:
- 30 hour availability/week
- Long-term student job
Amit kínálunk:
- Flexible home office policy
- Trainee program opportunity
- Thesis support
- Paid leave
- Weekly Yoga/Pilates classes, Monthly Board Game Nights, Summer/Winter Events, Well-Being Lectures & Sport Clubs
- Months 1–3: gross HUF 2,400/hour, from the 4th month onward: gross HUF 2,600/hour
Előnyt jelent:
- Previous experience in communication area is a plus
Application only with English CV. If you have any questions, please contact me ([Kattintson az e-mail cím megjelenítéséhez]).