German-speaking Customer Service Team Coordinator

Our partner is looking for a German-speaking Team Coordinator for the customer service team.

Responsibilities:

• Support the daily operation of the team
• Lead, coach and motivate the team members
• Help to optimise processes, handle high priority and complexity customers
• Monitor KPIs, allocate tasks within the team, give regular feedback
• Maintain daily communication with managers, other departments, partners

Requirements:

• 3 years’ experience in customer service/service desk positions
• 1 year's experience in mentoring, training and coordinating teams
• Fluent German and English language knowledge
• Excellent communication, organisational skills, can-do attitude

The company offers

• Opportunity to work in a dynamic multinational environment
• Opportunity to grow personally and professionally
• Competitive salary and hybrid working option

If you’re interested in the position above, apply for the job and we will contact you as soon as possible!