Customer Service Support Intern (Italian) - Eaton

Leírás:
Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join EATON and help us provide energy-efficient solutions that make a real impact.
We make what matters work

Feladat:

The Customer Service Intern will support the customer support team by assisting with daily inquiries, helping troubleshoot basic issues, and ensuring a
positive customer experience. This role involves responding to customer emails or calls, documenting cases, and collaborating with senior team members to
resolve problems efficiently. The ideal candidate is eager to learn, detail‑oriented, and passionate about delivering excellent service.

Your Key Deliverables:

• Assist in responding to customer inquiries via email, phone, or chat.
• Document customer interactions and update case records accurately.
• Escalate complex cases to senior team members when necessary.
• Support the team in improving customer service processes and tools.
• Participate in training sessions to build product and communication knowledge.
• Maintain a friendly, professional, and solutions‑oriented attitude at all times.

Óradíj: 2833

Feltétel:

• Valid full-time active student certificate or passive legal student certificate (in this case we can only accept applications from students under 25)
• Strong written and verbal communication skills in English (C1) AND Italian (B2)
• required (B2)
• Intermediate knowledge of MS office
• Strong attention to details
• Ability to work in a team
• Strong communication skills and able to handle complexity

• SAP knowledge is an advantage

About Eaton:

Today, the world runs on critical infrastructure and technology. Planes. Hospitals. Factories. Data centers. Vehicles. The electrical grid. These are things people depend on every day. And the companies behind them depend on us to help solve some of the toughest power management challenges on the planet. At Eaton, we’re dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable.

We are a power management company doing business in more than 175 countries. Our energy-efficient products and services help our customers effectively manage electrical, hydraulic and mechanical power more reliably, efficiently, safely and sustainably. By giving people tools to use power more efficiently. Helping companies do business more sustainably. And by encouraging each and every employee at Eaton to think differently about our business, our communities—and the positive impact we can have on the world.