Description:

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
• Keep the user informed, own and follow-up ongoing cases
• Maintaining and improving customer satisfaction level

Requirements:

• Advanced POLISH language and upper-intermediate English language skills
• Experienced in any customer service – experience gained in IT Help Desk
• You have willing-to-learn attitude & customer-focus mindset
• Excellent communication skills – both written and spoken
• Flexible, multitasking, dynamic personality, team player attitude
• You have logical thinking, good problem solving skills
• Open for working in shifts

Benefits:

• Competitive salary package
• Annual bonus system
• Cafeteria package
• Language course reimbursement
• Free medical services

If you are interested in the position, you can submit your application by clicking the "JELENTKEZEM" button!