Solution Support Engineer

Our partner company is one of the world's leading technology companies, offering innovative business software solutions worldwide. They are present in more than 100 countries, providing a stable international environment and continuous development opportunities for their employees.

Description

• Engaging with customers by utilizing real-time channels and tools. 
• Liaising with development and field teams to identify application errors and missing product functionalities for future releases. 
• Analyzing incidents, perform in-depth troubleshooting to identify and solve complex technical issues. 
• Providing timely and ongoing regular updates and solutions to SAP customers according to our Service Level Agreements (SLA). 
• Documenting solutions to known issues and consulting questions to be posted to both internal and external knowledge bases. 
• Act as a liaison between our Product Management and Engineering teams.
• Collaborating with other employees, sharing knowledge and process‐improvement suggestions.

Requirements

• Graduate in Computer Engineering or Telecommunication Engineering 
• Spoken and written English language skills are required. 
• Customer and quality focus 
• Open and professional communication style 
• Fast learner with IT affinity 
• Excellent analytical and problem-solving skills 
• Basic understanding of programming languages. 
• Team player, motivated.
• Friendly, personable and approachable, with the ability to multi-task and work under pressure. 
• Ability to prioritize and execute tasks.
• A strong technical background with SaaS products and a significant focus on online marketing is preferred 
• Advanced knowledge and hands-on experience web technologies and standards (HTML & CSS/DNS/SMTP/API/data transfer protocols and databases) is preferred.
• 1 year hands-on experience with a programming language (PHP, JavaScript preferred) is an advantage.

Offer

• Competitive benefits package
• Home office option 
• International, diverse team 
• Continuous development and advancement opportunities 
• Inspiring, modern work environment 
• Stable, world-class company