Pozíció leírása / Job description

Our partner is bringing their impressive global success story to Hungary, building a brand-new Global Business Center in Budapest. They are looking for an Application Support Engineer to support, maintain, and enhance core enterprise platforms, with a primary focus on the CRM (Salesforce) ecosystem. They offer a unique environment that prioritizes an inclusive culture and service excellence from day one. In this role, you will help ensure smooth day-to-day operations and resolve issues efficiently within a collaborative, supportive, and social international team. It is a rare chance to join a community that values teamwork, celebrates success, and genuinely enjoys working together to build a fresh operation.

Application Support: Provide Level 1, 2, and 3 support for Salesforce and other enterprise SaaS applications, troubleshooting configuration and integration issues.
Incident Management: Manage and triage incidents, service requests, and system alerts in line with SLAs, performing root-cause analysis when needed.
User & Operational Support: Support user onboarding, manage roles and permissions, and assist end-users with training and best-practice guidance.
Upgrades & Releases: Assist with scheduled application upgrades, conduct functional testing of new features, and coordinate UAT cycles with business teams.
Data & Documentation: Maintain up-to-date system documentation, support data quality initiatives (monitoring, cleansing), and collaborate with integration teams to ensure accurate data flow.

Elvárások / Requirements

You hold Salesforce Administration (ADM-201) and Salesforce Advanced Administrator (ADM-211) certifications.
Hands-on experience supporting Salesforce Sales Cloud and Service Cloud environments.
Strong understanding of Salesforce configuration, security, data management, and SaaS enterprise integrations (APIs, data flows).
Familiarity with ticketing systems (e.g., Jira, ServiceNow) and ITIL-aligned support processes.
Excellent communication and stakeholder management skills, with the ability to translate technical issues to business users.
Good to have: Experience with Microsoft Dynamics, Salesforce Platform Developer I or II, Jira Cloud Administrator, or a Bachelor’s degree in IT/Computer Science.

Amit nyújtunk / Benefits

Why Join Us in Budapest?

Financial Rewards & Security

Performance-Based Bonus
Cafeteria
Pension Contribution
Life Insurance

Flexibility & Modern Workstyle

Hybrid Model: Enjoy the best of both worlds with a flexible schedule (usually 2-3 days in the office).
Home Office Support
Work from Abroad: Work from another country for up to 20 days per year to better sync your travel plans with your career.

Health & Wellbeing

Private Health Insurance
Mental Health Support
Inclusive Care: Dedicated support for special needs, including workplace accessibility and specific health considerations.

Family-Friendly Culture

Enhanced Parental Leave: They top up state benefits to ensure 100% of your base salary for 20 weeks of maternity leave and 2 weeks of paternity leave.
Fertility Treatment Support

Growth & Connection

Access to extensive internal and external training programs to fuel your growth.
Enjoy a generous budget for team-building events and social activities.