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Customer Care Representative (French Speaking) - Wiltshire, Chippenham, SN140

  • A hirdetés 1215 napja lejárt
Job title CUSTOMER CARE REPRESENTATIVE (French speaking) Purpose of the job To provide a level of customer care to our dealers and clients which exceeds their expectations for a company such as Herman Miller. Establish relationships with customers based on being a place where they can get ownership and commitment. Represent the needs of the customer back to Herman Miller. Support the customer through the implementation of emerging technologies to make Herman Miller easier to do business with. Specific responsibilities 1. Ensure orders are managed through the relevant software platforms and in line with the company's Order management Policy 2. Train dealer staff and support them in the use of order management software 3. Be empowered to represent the company to the customer and make commitments to the customer 4. Work with the Dealers to maximise opportunities and reduce costs through the value chain 5. Organise and continually improve the process to meet customer demand. 6. Communicate regularly with Dealers to build relationships and deal with issues. 7. Receive feedback from dealers (current offer, lead times, issues) and present this in a constructive manner back to HM using it to drive for improvement. 8. Support the Customer Care Team Leaders and Customer Care Manager in implementing strategic plans and objectives for the function that will enable the overall business plan to be achieved. Resource management Financial : Responsibility to ensure that Herman Miller is not exposed to undue risk through the customer order interface process Human : None Contacts and relationships Internal contacts : Reports to Customer Care Team Leader Contact with the rest of the Customer Care and Logistics team. Frequent contact with other Herman Miller departments External contacts : Customers and Dealers in support of sales and service activity
Person profile Education and experience Essential: Good level of education Minimum of 2 - 3 years experience in a challenging customer contact role Able to demonstrate implementations of process improvement Preferred : Account Management experience Competences Essential : Comfortable and knowledgeable about technology Good telephone manner Business Literate Understands Herman Miller and it's processes Able to design, develop and implement change Able to understand and conceptualise processes Able to listen to dealer feedback, distill and present results to the business Able to use Microsoft Word, Excel and Outlook Preferred : Working knowledge Syteline with a detail knowledge of the order management module Understanding of Herman Miller Product ranges Project leadership skills Characteristics Essential : Good interpersonal skills Confident and authoritative Articulate - able to communicate verbally and in writing Makes sure commitments are met Positive attitude to change and adaptable to meet new challenges High level of drive, initiative and assertiveness Innovative and creative in devising solutions to problems Self motivated - able to work without supervision Bored by mundane and repetitive tasks Able to work under pressure Flexible and willing to travel Herman Miller is committed to diversity and inclusion. We are an equal opportunity employer (minorities/women/veterans/disabilities).Link megjelenítése" width="0" height="0" />
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