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Secretarial Assistant (SST) - London - London

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Secretarial Assistant (SST) - LondonReference SUP03209Location LondonService Support StaffSpecialism AdministrationIndustry Who we are looking for
The Secretarial Assistant will be responsible for providing professional and pro-active support to a group of Senior Managers across the business.

Although this vacancy is for a Secretarial Assistant position, we do have other secretarial roles available that you may also be considered for. Please note this is a more junior position - if you are looking for an experienced role, please apply to SUP03224.
About the role
Travel Management
• Proactive itinerary planning including provision of suggestions on best options, key contact details and ensuring travel details are managed in diary
• Maximising cost reduction opportunities through full travel policy compliance and challenging whether travel requests are essential
• Provision of regular progress updates on travel bookings
Diary/Meeting Support
• Arranging meetings on request including catering, equipment, agenda preparation etc
• Proactive monitoring of meeting attendance and flagging issues with meeting owner
• Prompting and ensuring all meetings are cancelled if appropriate in plenty of time to release space
• Provision of regular progress updates on meeting support
• Influencing behavioural change in the use of VC and Live Meeting
Telephone support/call handling
• Ensure that preferences for telephone support are clarified with each customer
• Calls to be answered professionally and accurate messages to be transcribed and provided to customer
• All external client calls to be noted and Secretarial assistant to ensure follow up action has been taken to respond or escalate as appropriate, keeping client informed of any delays
• Provide advice and support on CRM maintenance including creating, amending and deleting contacts and opportunities
• Documents Prepare, format, scan, print documents and correspondence from original manuscripts - complying with brand and risk procedures - generally for documents of 2 pages or less including letters of engagement, short PowerPoint presentations, minutes of meetings etc
New Senior Manager Welcome
• Make proactive contact when new SMs are allocated, providing template for preferences and contracting for support provision (within Service Offering remit)
Ad hoc administration
• Create out of office notifications for unplanned/emergency absences and take pro-active action on mailbox management until alternative arrangements can be made
• Act as point of contact for urgent queries during planned and pre-agreed absence cover
• Provide support for customer in IT technical problems e.g. follow-up/chase support in situations when technology has broken
• Preference/key details list to be maintained for each SM in allocation ( to include key clients/alternates for client calls/vital/emergency contact details/dietary requirements etc)
• Administration for special work e.g. support for planned volume incoming mail for special projects in for example BRS
• Administrative support for client or internal events to include preparation of invitations, name badges etc
Secretarial Assistants require:
• Exceptional customer relationship skills in order to establish a trusted and professional relationship very quickly with their customers - many of whom may be off site. • Confidence and the ability to use own judgement in order to be able to prioritise, question, challenge, negotiate and influence behavioural change in customer base. • Solution focused with the ability to spot opportunities to add more value to customers within the overall customer charter. • High degree of personal responsibility and ownership of the delivery of high quality work. • The ability to work as part of a customer focussed team and establish strong relationships with the local PA teams for customer base to ensure co-ordinated and seamless service. • Appropriate business knowledge in order to be able to respond to external client telephone calls professionally.
The skills we look for in future employees
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional'.
The PwC Professional focuses on five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. We use this framework to recruit, develop and assess our people, at all grades and all areas of our business, because we expect all of our people to be leaders.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business.

As an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.Link megjelenítése" width="0" height="0" />
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