Az álláshirdetés lejárt.
Aktuális állást talál az aktív állásajánlatok között: új keresés indítása itt

Problem Manager in Debrecen

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2018.02.15.
Jelentkezési határidő: 2015.10.20.
Problem Manager in Debrecen

Pozíció leírása / Job description

We are looking for an experienced, highly driven Problem Manager for our prestigious multinational client in Debrecen.

Our client is a rapidly expanding, illustrious company operating on the field of IT, well-known for their globally recognized business partners.

If you would like to take part in actively shaping a vibrant, youthful and constantly evolving business environment, this is your chance to apply!


- owning and resolving customer escalations
- conducting problem investigation following service restoration
- making sure that all assets dedicated to problem management is used to its fullest potential
- accountability for problem escalations executed to any level of management
- providing problem updates to the customer in both written and verbal form,
- providing regular weekly and monthly reporting on open and on-going problems and their current status
- outlining strategies in order to provide the appropriate remedial actions



- Fluent English knowledge
- 1-3 years of relevant work experience in a similar position from SSC (Service Desk) environment
- experience in building and maintaining excellent customer relationships, and managing service improvement programmes for major customers
- High level network management and ITIL awareness
- The ability to motivate and manage a team effectively
- identify the work required and organise, facilitate and / or perform the work with only minimal guidance from senior operations management
- Proactive, self-motivated, target driven personality

Amit kínálunk:

- Competitive salary range, attractive bonuses
- Continous personal and professional opportunities
- Being part of a young, energetic and enthusiastic team
- Excellent career prospects

Elvárások / Requirements

Amit kínálunk / Offer

Randstad Hungary Kft.
1024 Budapest
Lövőház utca 39.
Tel: +36 1 411 2090

Randstad Hungária Kft. logó
Kategória IT / Informatika
Régió Budapest
Minimális tapasztalat -
Szükséges iskolai végzettség -
Vezetői engedély Nem szükséges
Munkaidő -
Egyéb hasonló állások Önnek
Network Administrator (Budapest)

IT Services Hungary Kft.

Network operation (Fortinet, VDOMs, Router, swi...

Lead Incident Manager (Budapest)

IT Services Hungary Kft.

To qualify, validate, lead and escalate / deesc...

Kezelő operátor

Randstad Hungary Kft.

A hamarosan nyíló MOL Petrolkémiához keresünk k...