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Pay & Transaction Advisor (Birmingham) - West Midlands

  • A hirdetés 2031 napja lejárt
Who are we?

Barclays Corporate is the corporate banking arm of the Barclays Group, managed alongside Barclays Capital, our investment banking arm, and Barclays Wealth, our wealth management business. This means we're in a unique position to give our business customers access to deeper and wider expertise from across the Barclays Group

What will the role involve?

* To facilitate pay and correspondence workflow movement between UK and overseas processing team ' Barclays Shared Services' ensuring work items processed within Service Level Agreements .

* To facilitate the rapid resolution of complex queries and processing issues raised in respect of payments processed by Barclays Shared Services (BSS).

* To Investigate, resolve and initiate correspondence in respect of incoming enquiries and complaints from customers, coverage and other banks.

* Responsibility for processing high volumes of correspondence with speed and accuracy within strict deadlines to achieve team and individual targets so providing a high level of Customer Service

* Act as a point of reference in respect of query resolution for Inward/Outward Letters of Credit and Inward/Outward Collections.

* May be responsible for receiving and/or initiating telephone enquiries and complaints from customers

* To maintain own technical and specialist knowledge and to develop that of others through coaching and the identification of training needs.

What will you need?

* Ability to apply themselves to problem solving and analysing situations.

* World class communication skills

* A hunger to succeed in everything you do

* A focus on successful resolution

What you will get in return?

As a Barclays member of the team, you will enjoy a highly competitive salary and an attractive benefits package; including a private pension scheme, medical cover, and numerous lifestyle benefits. Barclays are dedicated to your learning and development needs to complement your career aspirations.

Salary for this role is £18,360

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