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Avis Budget Group Business Support Centre Kft.
Frissítve : 2015.03.26.
Jelentkezési határidő: 2015.04.25.
Hirdetés azonosító: 922523


Get your GO on.


Avis Budget Group is a leading global provider of mobility solutions. Across EMEA, we operate 4 industry leading brands: Avis; Budget; Zipcar and Payless. Firmly established as a leader in the vehicle rental industry, our history of focusing on customers, our people, growth, innovation and efficiency drives impressive bottom line success and has delivered strong year on year results.

If you’d like to join us, our Business Service Centre in Budapest, supporting the Group’s subsidiaries across EMEA, is now looking for enthusiastic new colleagues to provide support and solution for daily IT problems and queries for both internal company employees and external partners for a fixed term of 5-6 months. Service hours are Monday-Sunday 8:00-22:00, both morning & afternoon full time shifts expected accordingly.

As Service Desk Analyst your role will be:

Receive incoming customer (both internal colleagues and also external business partners) IT related queries and issues via email or telephone and accurately register their details.
Provide a “First Time Fix“ resolution for problems wherever possible and where necessary ensure that issues are effectively allocated to the relevant Resolver Group.
Update customers on progress of problem resolution as and when required
Monitor outstanding queries/issues, ensuring that all cases are fully updated at all times and take appropriate action where necessary.
Escalate cases where progress is not satisfactory.

To join us, we are looking forward to your application if you have:

Min. high school education
Confident, fluent English (verbal, written)
Confident user level IT knowledge including Windows and MSOffice
Similar experience is an advantage but not a must; fresh graduates students are also welcome if you are able to work full time
Outstanding customer service and communication skills
Strong problem solving skills
Collaborative approach
Logical and proactive thinking
Ability to prioritise in a faced paced environment

Why Avis Budget Group BSC is a great place to work at:

Our BSC is a Centre of Excellence and is the biggest ABG entity within EMEA, providing global support
Multicultural team, with colleagues from over 30 different countries
Friendly, collaborative culture
Winning spirit
High-energy place where things move forward every day
Award winning office environment
Various company events
Possibility for contract extension

This role offers a career-defining opportunity to join a successful and fast growing EMEA business and help to shape and build a function that delivers tangible business improvement across a complex European organisation.

If you want to GO somewhere in your career, Avis Budget Group is the place to be, apply to the link below!

Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás, IT / Informatika
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