Meetings and Events Operations Manager

The Meetings and Events Operations Manager is responsible for the execution of all property events with a seamless turnaround from sales to the execution of the event until billing.

Uplift Your Career with Corinthia Budapest!

Tasks & Involvements:

• Drives the team in analysing new products, pricing and services of competition, including regular documented market intelligence meetings and reports.
• Reviews scheduled events and troubleshoots potential challenges/conflicts.
• Oversees the event planning team and their performance: Proposals, Function Sheets, Floorplans.
• Uses every possibility to generate incremental revenue and deliver excellent guest service.
• Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
• Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.
• Controls and monitors organization of the accommodation and event requirements (conference services, food & beverage, technical queries, offsite catering) of the contracted MICE and Local Events including preliminary reconciliations and cooperation onsite during the event.
• Monitors and controls handover of the contracted MICE and LOCAL groups from the active sales team following the handover checklist.
• Supervision of the contracted details of the conference in Opera after the handover of the group, such as conference spaces, DDR, room rentals, F&B resources.
• Monitors all communication with the client regarding the room block (i.e. current and expected room numbers, cancellation periods, release dates, guaranteed room numbers).
• Ensures that proper payment method is communicated to all concerned departments.
• Monitors and controls procurement of all accommodation related queries such as room types, contracted complimentary services, upgrades, room amenities, porterage, early arrivals, late check-outs, administration in Opera.
• Takes part in forecast process about the MICE/ LOCAL Banqueting revenue
• Ensures proper coordination of all conference deliveries according to the standards and in full compliance with the contract.
• Ensures proper handling of the internal events (with an approved internal event request form), administration in Opera, preparation, and distribution of the Function Sheets.
• Monitors handling of post-event tasks after the departure of the group (billing, customer satisfaction survey, enquiring about future events).
• Ensure supervision the preparation of menu cards, buffet cards, name cards and signages (updating digital signages) after checking with the kitchen and considering the on-the-spot requests of the guests.
• Organizes VIP’s arrivals, welcomes and provides them with assistance during their stay upon needs according to the Hotel standards and to meet guest satisfaction.

The Ideal Profile:

• At least 2 years’ experience in the hospitality in Meeting & Events field preferably in a 5-star conference hotel
• College/University degree in relevant field
• Proficient command of English and Hungarian languages
• Initiative and Customer service oriented
• Professional self & corporate representation
• Good organization, planning and time management skills

Benefits:

• Competitive salary with service charge and cafeteria
• Complimentary meals in the staff canteen on duty
• Private healthcare insurance
• Uniform with laundry service
• International Corinthia discounts
• Luxury work environment
• Employment recognition awards & events

Please attach your professional CV in English to your application.

CORINTHIA BUDAPEST, HUNGARY