Guest Experience Manager

Uplift Your Career with Corinthia Budapest!

Tasks & Responsibilities:

• The Guest Experience Manager has the specific role of driving Guest Engagement and satisfaction achieving goals and targets focused on the Global Review Index.
• Develops and coordinates inspiring activities for leisure guests staying in the hotel which are focused on developing the hotels’ reputation through enhanced guest stays.
• Is generally alert for opportunities to improve the Experience of Guests in our hotel, by engaging with guests before, during and after their stay.
• Actively promotes the services and facilities available to guests within the hotel and the Corinthia Hotel Group, maximizing revenue from other outlets.
• Assigned as the Discovery GHA hotel champion.
• Keeps contact with Discovery loyalty guests staying in the hotel, whilst also coordinating Experiences and Local Offers.
• Works with HODs and LQA Champion to ensure LQA Standards are implemented.
• Reviews daily the service recovery tracker and follows up on individual issues directly with guests to ensure that resolution was effective, and that guest is positive following the experience.
• Reviews and analysis problems / complaints and coordinates long term solutions ensuring that as a management team we are learning and getting ahead of our challenges.
• Meets and greets VIP guests on behalf of the Hotel / General Manager.

The Ideal Candidate:

• Has experience in a similar role
• College/university degree in relevant field
• Proficient command of English and Hungarian both in written and verbal, any other language knowledge is advantageous
• Microsoft Office/Opera/Hostware hotel system knowledge
• High level of guest service & problem-solving skills
• Professional self & corporate representation

Benefits:

• Competitive salary and benefits
• Free meals in the staff canteen on duty
• Private healthcare insurance
• Uniform with laundry service
• International Corinthia discounts
• Learning & development opportunities

Candidates must be eligible to work in Hungary and are requested to submit their professional CV in English with their application.

CORINTHIA BUDAPEST, HUNGARY