UX Research & Customer Success Specialist –Exercise Physiology Focus

About Us
We are on a mission to redefine how athletic performance is measured and understood.
Our cloud-based software merges sports science, exercise physiology, and cutting-edge technology to deliver insights that enable better training methods for coaches, labs, and medical professionals worldwide.

From part-time endurance coaches to longevity clinics, from human performance labs to Olympic and professional teams – our clients span the globe.
And so does our young, agile, and highly skilled team: with 8 different nationalities across the team, 25% of all members hold a PhD title. Our team is distributed from Silicon Valley to Singapore, from northern Europe to Africa. We operate like a startup – lean, ambitious, and performance-driven. Fail fast, learn faster.

The Role
We are looking for a hybrid profile combining Customer Support and UX Research.

• You will be the point of contact for our customers, helping them solve product challenges and guiding them in their workflows (approx. 50%)
• At the same time, you will transform customer insights into UX improvements – ensuring that user pain points lead directly to better product experiences. (20%)
• You will also run independent UX research initiatives, such as interviews, usability tests, or data analysis, beyond daily support. (30%)
• While UX Design skills are not mandatory, they are a strong bonus.
• You will work closely with Product Marketing, the Product Owner, and the engineering team.

This role requires a solid background in exercise physiology and the ability to speak the language of our users – sports scientists, coaches, and performance labs – while putting customer satisfaction first.

Your Profile

• Minimum 5 years of experience in UX Research, Customer Support, Customer Success, or related fields
• Proven knowledge of exercise physiology / sports science
• Excellent skills in UX Research methods (interviews, usability testing, data synthesis)
• Outstanding written and spoken English
• Strong communication skills, customer-centric mindset, and ability to express complex topics clearly
• Experience working remotely across cultures and time zones
• Familiarity with tools such as Product Fruits, Mixpanel, Dovetail, Clarity
• Bonus: UX Design tools (Figma, FigJam, Miro), background in SaaS or sports-tech

What We Offer

• A unique opportunity in a rare and exciting market segment – combining sports, physiology, science, software, and high performance
• A role with real impact: your work will directly influence how coaches, labs, and medical experts worldwide measure and understand athletic performance
• Work with an ambitious, diverse, and passionate international team (8 nationalities, fully remote, global mindset)
• Flat hierarchies, minimal bureaucracy, and a true startup culture
• A company driven by a clear mission: to enable a paradigm shift in how human performance is measured and trained

Join us if you want to be part of redefining the world of physiological performance diagnostics and help shape the future of sports and human performance.