Training & Quality Assurance Specialist

Our international partner is looking for a dedicated Training and Quality Assurance Specialist to support the professional growth of their team and ensure top-tier customer experience. If you thrive in a dynamic environment, enjoy working with people, and have a background in training or quality assurance, this could be your next career move!

Feladatok / Tasks

• Maintain and update training materials for both internal teams and external clients

• Deliver in-person and/or remote training sessions for new and existing team members

• Monitor employee progress and support their continuous development

• Organize training schedules and coordinate induction programs

• Evaluate the quality of communication (calls, chats, emails) and provide feedback

• Oversee quality assurance processes including monitoring, scoring, and calibration

• Analyze performance data and make recommendations for improvement

Amit nyújtunk / Offer

• Modern office environment

• Supportive, collaborative team and professional environment

• Cafeteria

• Structured onboarding training