Requests and Disputes Trainee (Italian Speaker)
We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?
Feladatok:
- Collect and register inquiries, requests, claims, returns from external and internal customers in a timely manner, based on predefined priorities.
- Manage incoming customer calls and monitor new cases coming via email
- Aim for “first call resolution” practice especially for requests
- Classify and Assign cases to the responsible resolution team/colleagues if first call resolution is not possible
- Support request/claim resolution process with additional data gathering and communication
- Monitor operational reports, follow-up on all requests and claims to secure resolution and communication to customer
Elvárások:
- Ongoing university studies (active student status in Hungary)
- Fluent English and Italian language written and verbal
Előnyt jelent:
- Previous experience in communication area is a plus
Application only with English CV. If you have any questions, please contact me ([Kattintson az e-mail cím megjelenítéséhez]).