Logistics Customer Service Specialist (Program Manager)

Your new company

You will join a stable international manufacturing organisation with a strong engineering and electronics background. The company produces complex electronic components for automotive and household applications, using modern technologies such as SMT, THT, wave soldering and manual assembly. Their local site operates in a dynamic, youthful environment, supporting global customers and working closely with international teams.
Your new role

As a Program Manager / Product Portfolio Manager, you will oversee the lifecycle of assigned products and manage international customer portfolios. Your responsibilities will include:

• Managing customer products throughout their full lifecycle
• Monthly sales and volume planning at product level
• Identifying actions for budget deviations (volumes, excess materials, cost variances)
• Handling and coordinating order changes and ensuring proper implementation
• Daily communication with customers during serial production
• Aligning customer demand with production teams
• Maintaining product profitability and portfolio performance
• Preparing monthly reports for product and customer performance
• Keeping customer data and documentation accurate and up‑to‑date
• Leading annual contract reviews
• Reporting regularly to local and regional management
• Participating in escalation activities related to logistics or supply issues

The role operates in a hybrid model with regular on‑site presence required.

What you'll need to succeed

• Degree in Economics, Engineering or a related field
• Several years of experience in program / product management or a similar customer‑facing function
• Strong background in manufacturing or supply chain environments
• Experience in cost calculation, budgeting and financial deviation analysis
• Confident user of MS Office tools (PowerPoint, Excel, Word) and ERP systems (e.g. SAP)
• Fluent English (daily communication with international stakeholders)
• Excellent communication and negotiation skills
• High stress tolerance, proactive mindset and ability to work independently
• Strong customer focus and team‑oriented attitude

What you'll get in return

• Opportunity to work in a motivated, fast‑paced international team
• Stable, predictable working schedule with flexible starting times
• Hybrid working options
• Supportive leadership and clear reporting structures
• Professional and personal development opportunities
• Structured processes with strong cross‑functional collaboration

What you need to do now
If you're interested in this role, click apply now to send an up‑to‑date copy of your CV or contact us directly.If this role isn’t the right match for you, but you're exploring new opportunities, get in touch for a confidential discussion about your career.