Italian-speaking Service Desk Analyst

Join a leading global IT organisation as an Italian-speaking Service Desk Analyst!

Key Responsibilities:

- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve technical hardware and software issues.
- Escalate complex issues to higher-level support teams as necessary.
- Maintain detailed records of customer interactions and problem resolutions.
- Assist in the setup, configuration, and troubleshooting of IT equipment and systems.

Requirements:

- Minimum of 6 months experience in customer service or IT support.
- Intermediate level of English proficiency.
- Advanced, fluent Italian proficiency, both spoken and written.
- Excellent communication and problem-solving skills.
- Ability to work independently and manage time effectively.

Benefits:

- Free language courses and training
- On-site relax & gym room
- Volunteering, sport, and employee events
- Private health insurance
- Discounted mobile and banking services


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.