IT Trainee

For over 160 years, Howden has been at the forefront of developing engineered solutions for the needs of industrial processes. Today their technology and worldwide engineering expertise and services optimize their customers' vital processes throughout the world. This is ensured through a strong global network of experts, formed from responsive local service and delivery teams in more than 100 countries, who are familiar with local requirements and challenges.

Feladatok:

• Ability to manage workload according to ITIL best practices
• To process all logged calls in a timely manner and within agreed SLA
• To ensure that calls they are responsible for are continually managed, progressed and that end users are provided with
• Sufficient detail through to resolution
• To follow documented service delivery processes and to assist with major incident management and escalation
• To create self-help knowledge articles based on implemented, proven provided solutions

Elvárások:

• Ongoing studies and active or passive Hungarian student status in the field of IT
• Fluency in English is a must
• Technical capability in Microsoft desktop support
• Understanding of IT service delivery and using service desk solutions
• Understanding of following documented processes
• Excellent communication skills, both oral and written, in English language
• Experience in the use of Microsoft Office products
• Attention to detail and the ability to rapidly switch between competing priority issues

Munkaidő:

• At least 25 working hours per week
• From Monday to Friday in flexible working hours

Amit kínálunk:

• 2143 Ft/hour in gross
• Hybrid schedule (3-4 days at home, 1-2 days at the office)
• Showering facilities for cyclists and sportspeople
• Workplace extras to facilitate working at the office: free coffee and different beverages, fruit day, a social corner
• State-of-the-art technology and IT equipment: laptop, headset, workstation, 2 monitors per employee, Windows and O365 software
• Accommodation for special needs and those with a physical disability
• Global diverse community where people can support and learn from each other, celebrate successes and have fun in team buildings and programs
• Opportunity to be involved in Howden's ESG “Bright Future” initiatives
• Well-being initiatives and team buildings
• Constant learning opportunities and challenges that help Howden's employees grow
• Vertical and horizontal organizational movement
• Professional practice and free e-learning opportunities

If you are interested in this position, please fill out the form below and upload your CV and click "apply". We will contact you as soon as possible.