German Speaking IT Support Team Leader
- Managing German speaking accounts
- Planning and distributing workload appropriately to ensure that business needs, SLAs, OLA and deadlines are met
- Producing and analysing management reports to allocate work and meet business requirements
- Providing clear, concise and relevant communication to ensure clarity of objectives and outputs required
- Representing the account(s) in front of external and internal stakeholders with support
- Resolving customer escalation in a timely manner to avoid disruption and minimise business impact
- Understanding and supporting the financial impact of operation with guidance, controlling team related budget elements
- Ensuring that the team members are adequately trained, encourage development of skills, ensure backup structure is in place
- Conducting performance reviews in line with company's policies. Regular coaching, mentoring and feedback giving to team members in a professional manner
- Being responsible for management of resourcing requirements (attrition and retention) based on business requirements
- Being accountable for having the SOPs up-to-date
- Reviewing processes with the mindset of continuous improvement to maintain a high level of service quality.
- Being exemplary in company values, integrity, self-responsibility, motivation and customer orientation
- Supporting operations manager in managing the account.
Elvárások / Requirements
- Fluency in German and English
- Experience in people management
- Experience in order processing, customer service and Service Coordination
- Ability to build relationships with key stakeholders and senior management
- Ability to coach team members to recognise and use each other’s strengths to achieve team goals
- Excellent administrative skills and ability to analyse data and produce reports
- Excellent time management skills, coordinating, organizing and prioritizing work activities
- You are able to ensure, maintain & improve the Continuous Improvement mentality and level in the team
Amit nyújtunk / Benefits
- Professional development opportunities
- Outstanding salary and benefit package
- A company with a stable background
- Language learning opportunities
- Good working atmosphere
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