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Pozíció leírása / Job description

Our partner is an international service provider in the tech industry, currently looking for a German-speaking customer support agent in Budapest to join a project related to healthcare services.

  • Handle inbound calls in German

  • Support German-speaking patients with appointment scheduling, changes, or cancellations

  • Manage complaints and callback requests

  • Make outbound calls to schedule hearing tests

  • Accurately log all interactions in the internal system

Working hours:

Monday–Friday 8:00–18:00, Saturday 9:00–15:00 (based on shifts, mainly regular hours)

Elvárások / Requirements

  • You speak German at native or near-native level (C1–C2)

  • You’re a good communicator, especially with older clients

  • You remain calm, kind and respectful – even under pressure

  • You’re familiar with Google tools and comfortable learning new systems

  • You have customer service experience – or are eager to start building it

Amit nyújtunk / Benefits

  • Competitive salary

  • Cafeteria

  • AYCM sport pass option

  • Medicover White private health insurance

  • Modern office in District 13 (no home office currently)

  • A growing, stable international company with long-term opportunities

Randstad Hungária Kft. logó

German-speaking Customer Service Agent

Budapest
Teljes munkaidős

Frissítés dátuma: 21.07.2025

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