German Customer Service Manager

Our leading global Customer Service partner is expanding its Budapest Shared Service Centre and looking for an experienced Manager who can ensure outstanding customer service delivery in an international environment.
Main responsibilities:

• Collaborate closely with international internal teams and partner countries in German and English.
• Act as a leader of leaders, managing the Team and supporting the Team Lead.
• Maintain a full operational overview, ensuring consistent performance across the team.
• Oversee complex customer cases and escalations, ensuring high-quality resolution.
• Apply strong customer service expertise to enhance customer experience and service quality.

Requirements:

• Fluency in German and English
• Experience in customer service is a must
• Strong communication, leadership, and stakeholder management skills
• Ability to work effectively across cross-functional and multicultural teams

What the company can offer:

• Competitive salary
• Hybrid working with 3 days of home office opportunity per week
• Chance to grow professionally within a stable, multinational environment

What you need to know:If you’re interested in the position above and have the required skills and background, please
apply below by attaching your English CV and we will contact you as soon as possible!