Pozíció leírása / Job description

Our business partner is looking for a Team Leader colleague for their After-Sales Technical Support Specialist team.
If you posses leadership experience and have coordinated a team before in a field related to Customer service or Technical Support this could be the perfect opportunity for you!

You will:

• Serve as the first point of contact for team inquiries, escalating complex issues and resolving customer complaints.

• Lead and facilitate team meetings to ensure everyone is aligned and communication remains open and effective.

• Actively mentor and guide team members, monitoring performance and identifying skill gaps to ensure continuous improvement.

• Develop and deliver targeted training to ensure the team is fully knowledgeable on departmental procedures and standards.

• Improve processes by listening to feedback from both your team and customers and implementing positive changes.

Elvárások / Requirements

• Proven experience in the Customer Service field and in team management
• Excellent communication skills in English
• Excellent organizational and problem solving skills
• Good knowledge of Microsoft Office products

Amit nyújtunk / Benefits

What we offer:

• Competitive salary and benefit package 

• A collaborative, respectful, and open work culture
• Regular team events and engagement activities
• A modern, stylish office in the heart of Budapest with great transport links