Pozíció leírása / Job description

Our partner is bringing their impressive global success story to Hungary, building a brand-new Global Business Center in Budapest. They are looking for a Digital Solutions Manager to drive digital transformation and platform excellence.

They offer a unique environment that prioritizes an inclusive culture and service excellence from day one. In this role, you will bridge the gap between business needs and technology within a collaborative, supportive, and social international team. It is a rare chance to join a community that values teamwork, celebrates success, and genuinely enjoys working together to build a fresh operation.

Strategic Leadership

Define and drive the digital platform strategy to align with business objectives
Collaborate with business units to understand needs and translate them into actionable platform initiatives
Identify opportunities to streamline processes, improve efficiency, and maximize platform value
Develop and maintain a product roadmap for enterprise platforms, prioritizing enhancements and new features based on business value and impact
Identify opportunities to improve business processes using cloud technologies and AI capabilities

Platform Management & Optimization

Lead the implementation, configuration, and ongoing management of Workday, Salesforce, and related enterprise platforms
Design and oversee system integrations across platforms to ensure seamless data flow and interoperability
Ensure integrations, workflows, and data structures are optimized for performance and reliability
Establish and oversee a structured product release methodology, coordinating testing, deployment, and communication of platform updates
Monitor platform performance, adoption metrics, and ROI, implementing continuous improvements

Governance & Compliance

Establish and enforce governance frameworks, best practices, and standards across digital platforms
Ensure data integrity, security, and compliance with internal policies and regulatory requirements

Stakeholder Engagement & Change Management

Manage relationships with internal stakeholders, vendors, and technical teams
Develop and deliver training, documentation, and change management programs to drive user adoption
Act as a trusted advisor to leadership on digital solutions and platform capabilities

Application Support & Service Delivery

Lead and develop the application support team, fostering a culture of accountability, continuous improvement, and high-quality service delivery
Own the support model for core platforms, ensuring incidents and requests are triaged, prioritised, and resolved in line with agreed SLAs
Define and embed consistent support processes, including ticket management, escalation paths, and first contact resolution practices
Monitor support performance through relevant metrics, using data to identify recurring issues and drive root cause resolution
Act as an escalation point for complex or high-priority issues, coordinating across technical teams and vendors where required
Manage relationships with platform vendors and third-party support providers, holding them accountable to contracted service levels
Ensure knowledge is captured and maintained, enabling the team to resolve issues efficiently and reduce repeat contacts

Innovation & Continuous Improvement

Identify and deliver enhancements to core platforms such as CRM and HRIS, driving measurable improvements in functionality, usability, and business value
Evaluate opportunities for process automation and workflow optimisation across the application portfolio
Stay current with platform releases, vendor roadmaps, and industry best practices, translating these into actionable improvements
Assess emerging tools and technologies to enhance platform capability and end-user experience, making evidence-based recommendations to stakeholders

Elvárások / Requirements

Proven experience managing enterprise platforms and digital solutions in a complex, multi-stakeholder environment
Strong understanding of business applications, workflow automation, and digital transformation initiatives
Experience with platform configuration, integrations, and release management across SaaS and cloud-based solutions (e.g. CRM, HRIS)
Experience developing and managing a product roadmap, balancing business demand with operational stability
Excellent project management, problem-solving, and communication skills
Strong stakeholder management skills, with the ability to translate technical concepts for non-technical audiences
Ability to work cross-functionally and influence at all levels of the organisation
Experience leading and developing application support teams, ensuring timely resolution of issues and a high standard of service delivery

Good to have:

Agile & Scrum Certifications
Working knowledge or certifications in CRM or HRIS is highly desirable
Bachelor’s degree in Business, IT, Computer Science, or related field; Master’s preferred

Amit nyújtunk / Benefits

Why Join Us in Budapest?

Financial Rewards & Security

Performance-Based Bonus
Cafeteria
Pension Contribution
Life Insurance

Flexibility & Modern Workstyle

Hybrid Model: Enjoy the best of both worlds with a flexible schedule (usually 2-3 days in the office).
Home Office Support
Work from Abroad: Work from another country for up to 20 days per year to better sync your travel plans with your career.

Health & Wellbeing

Private Health Insurance
Mental Health Support
Inclusive Care: Dedicated support for special needs, including workplace accessibility and specific health considerations.

Family-Friendly Culture

Enhanced Parental Leave: They top up state benefits to ensure 100% of your base salary for 20 weeks of maternity leave and 2 weeks of paternity leave.
Fertility Treatment Support

Growth & Connection

Access to extensive internal and external training programs to fuel your growth.
Enjoy a generous budget for team-building events and social activities.