Pozíció leírása / Job description

Our business partner is looking for a new Danish-speaking Customer Service and Order Management Representative colleague. If you are interested in the field of Customer Care and working in a fast paced environment and you have excellent communication and problem solving skills then our offer is for you! 

• being first point of contact for B2B partners (e-mails, phone calls)

• checking incoming information about client contracts, pricing, etc. 

• provide exceptional support for clients with high understanding and communication skills

• cooperating with other departments (e.g. sales, finance)

• managing orders for a specific region via various ordering channels

• ensure the following transactions are done to the highest standard, with accuracy and reducing transaction times within agreed timeframes: order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and crediting

Elvárások / Requirements

• full professional proficiency in English and Danish are a must (written and spoken)

• professional experience (>1 years) in any of the following fields: customer service, administration, order management, IT service desk, cash collection

• ability to keep deadlines whilst identify errors and recommend process enhancements

• you are a customer focused team player with attention to details and prioritization skills

• strong communication skills and proactive mindset

• problem solving skills, with the ability to gather, organize, and illustrate ideas clearly and concisely

Amit nyújtunk / Benefits

• Competitive salary and Cafeteria benefit package, annual bonus

• Private Health Care Services
• All you Can Move contract possibility

• Home Office opportunity (2 days/week)

• Supportive working environment

• Training support 

• Long-term career opportunity