Customer Service Intern

BP is a global energy business involved in every aspect of the energy system. They are working towards delivering light, heat and mobility to millions of people, every day. They are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. They have a real contribution to make to the world’s ambition of a low carbon future. In Hungary, they operate bp’s Global Business Services organization.

Feladatok:

• Handle customer inquiries via phone and email, providing accurate and timely responses
• Deliver day-to-day customer service tasks in line with agreed service levels
• Communicate clearly and professionally with internal and external stakeholders
• Follow up on pending issues with sales and customers to ensure resolution
• Maintain a high level of customer satisfaction through proactive support
• Identify and resolve issues to ensure a smooth customer experience
• Support process efficiency by working with standard systems and tools
• Manage expectations in line with service level agreements (SLAs)
• Leverage your understanding of end-to-end customer processes to improve service accuracy
• Ensure all interactions reflect a professional and empathetic approach

Elvárások:

• Ongoing studies and active Hungarian student status for at least 6 more months 
• Pursuing a bachelor’s or master's degree
• Confident English skills (minimum B2 level, both written and spoken)
• Strong written communication and interpersonal skills
• Ability to manage time effectively and prioritize tasks
• Experience in a related field

Előnyt jelent:

• Experience in a similar field
• Experience with SAP, Excel, or Salesforce

If you are interested in this position, please fill out the form below and upload your CV. We will contact you as soon as possible.