Pozíció leírása / Job description

Our multinational partner is currently looking for a Junior Customer Service specialist to join their extensively growing team.

Handle customer inquiries via email, phone, and other communication channels in a timely and professional manner
Coordinate order processing, delivery tracking, and issue resolution to ensure customer satisfaction
Maintain accurate customer records and documentation in internal systems
Collaborate with internal departments (e.g., logistics, finance, sales) to resolve customer issues and ensure smooth operations
Monitor open cases and follow up proactively to ensure resolution and continuous service excellence

Elvárások / Requirements

Bachelor’s degree
0–3 years of experience in customer service or in related field
Proficiency in English and German, both written and spoken
Strong multitasking and prioritization skills in a fast-paced setting
Excellent problem-solving abilities and keen attention to detail
Confident and proactive attitude with the ability to work independently
Strong interpersonal skills and ability to build positive relationships with stakeholders
Experience with SAP and Salesforce is an advantage

Amit nyújtunk / Benefits

Junior Customer Service Specialist - German speaking