Pozíció leírása / Job description

Our partner, a Germany-based software company specialized in innovative planning tools for the interior design industry, is expanding its support team in Hungary. They are looking for a German-speaking Customer Service Specialist to join their small, dedicated international team and support users of a unique planning software.

If you enjoy helping others, speak fluent German, and are looking for a long-term role with a friendly, close-knit team—this might be the perfect opportunity for you.

• Be the first point of contact for German-speaking users (homeowners, designers, and resellers)

• Assist with general software use, basic setup, and “how-to” questions 

• Provide L1 support and walk users through solutions in a clear and helpful way

• Handle inquiries via phone, chat or email—mainly in German

• Collaborate with the international support team (Germany & Hungary)

Elvárások / Requirements

• Native-level or full professional German skills

• Solid communication skills and a supportive, patient attitude

• Comfortable with digital tools and learning new software

• Approx. 2–5 years of experience in a support/helpdesk/customer care role

• Bonus points if you have experience with design software tools

• Proactive mindset, comfortable in a smaller-team structure

• Good English for  mainly internal communication

• Dutch/French language knowledge is a plus

Amit nyújtunk / Benefits

• A stable, long-term position in a growing international team

• Supportive onboarding and training provided – no tech background required

• Small company environment: your ideas matter, your work is visible

• Balanced workload and predictable work hours (work-life balance)

• Great office atmosphere with a friendly, down-to-earth team

• Close collaboration with both German and Hungarian colleagues

• Competitive salary and benefits package

• Remote or hybrid work model