French speaking First Line Analyst

• Answering support queries via tools, phone and email, keeping daily contact with users calling from all over Europe
• Resolving IT issues of our partners which can occur during the course of office work
• Documentation and logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent teams
• Maintaining and improving customer satisfaction level

Elvárások / Requirements

• Fluent or native English, and French language knowledge
• Excellent communication skills, both written and verbal
• Self-motivated and able to work under minimal supervision, proactivity
• Good problem solving skills
• Customer orientated personality
• Strong MS Office skills

Amit nyújtunk / Benefits

• Professional development opportunities
• Outstanding salary and benefit package (All you can move card, phone, etc...)
• A company with a stable background
• Language learning opportunities
• Good working atmosphere

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