Czech Helpdesk Analyst

Your new company:As a Czech-speaking Service Desk Agent, you will be taking care of all IT users of our prestigious clients, providing technical assistance and a high level of technical problem resolution via telephone, email, chat, or any channel.
Your new role:

• Resolving IT issues of our clients, acting as the first point of contact for the customer (Level 1 IT support)
• Incident resolution and recovery
• Ticket creation/Categorisation / Prioritisation
• Ticket escalation to respective Support Group
• Ticket Closure
• Handling end-user calls and web queries via tools, phone and email

What you'll need to succeed:

• Completed high school degree or BA degree
• Advanced or native in Czech language and have upper-intermediate English language skills.
• Experienced in any customer service role
• Have basic IT skills
• You have a willing-to-learn attitude and a customer-focused mindset.

Here are a few benefits you can expect:

• Opportunity to work in a multinational environment
• Competitive salary and benefit package
• Hybrid working with four days home-office/week
• Training and continuous learning opportunities

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.