Dutch SDA

Our multinational partner is hiring Service Desk Agent to support their client with technical problem solutions.
Responsibilities:

• Providing 1 and 1.5 level support (analysis and check on possible solutions) for applications in scope.
• Ticket creation/categorization/prioritization.
• Ticket escalation to respective Support Group.
• Coordinating the German end user resolution in cooperation with the other English speaking support units.
• Incident resolution and recovery.
• Communicating solution or workaround to the employees of the customer in German.
• Interface monitoring and alert tickets routing to the responsible resolver teams for further investigation.
• Communicating updates regarding major incidents to users.
• Running reports on active users on a quarterly basis and verifying with managers.

We are looking for you, if you:

• Have excellent written and verbal communication skills in German and at least upper-intermediate English.
• Experienced in any customer service role
• Have at least a high school degree.
• Have a desire to learn - no IT background required, training will provide the necessary technical knowledge.
• Are open to work in shifts (from Monday to Friday, from 7am to 7pm)
• Have excellent communication skills – both written and spoken.
• Flexible, open-minded personality with a "can do" attitude.

What we offer:

• Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks.
• High value awards and recognitions, annual bonus and quarterly promotions for top performers
• Home office possibility 
• Training and continuous learning and certification opportunities 
• Multilingual environment, native colleagues 
• Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
• Easy to access location and modern office building (easy to reach from the city centre, 10-15 minute commute).
• Reimbursable language courses.
• Team events and company events