Customer relations responsible

About the Role:
We are looking for a proactive and customer‑focused Customer Relations & Order Processing Specialist to join our growing team. In this role, you will be the key link between our customers, sales team, quality, and supply chain team, ensuring smooth order handling, excellent communication, and a high level of service throughout the entire process.Key Responsibilities

• Manage the full order‑to‑delivery process, including order entry, confirmation, tracking, and follow‑up
• Maintain daily communication with customers regarding product availability, delivery dates, and order status
• Handle customer inquiries, complaints, and requests in a professional and solution‑oriented manner
• Coordinate with production, logistics, and sales teams to ensure timely and accurate order fulfillment
• Prepare and maintain customer records, reports, and documentation
• Monitor stock levels and support forecasting activities
• Support the sales team with quotations, product information, and administrative tasks
• Ensure compliance with internal procedures and quality standards
• Build and maintain strong, long‑term customer relationships

Requirements:

• Bachelors degree
• Fluent English speaking
• Additional spoken languages: Serbian, Croatian, German, Italian
• Previous experience in customer service, order processing, sales support, or a similar administrative role
• Strong communication and problem‑solving skills
• Ability to work independently and manage multiple tasks simultaneously
• High attention to detail and accuracy
• Good command of English (written and spoken); additional languages are an advantage
• Proficiency in MS Office; experience with ERP systems is a plus
• Customer‑oriented mindset and a positive, professional attitude

What We Offer:

• Competitive salary and benefits package (Gr. 900.000-1.100.000 HUF)
• Net 35.000 HUF cafeteria (SZÉP card)
• Annual bonus
• Christmas bonus
• Free catering (lunch)
• Home office (60% office 40% home)
• Stable, long‑term employment in a supportive team
• Opportunities for professional development and growth