The Business Analyst is responsible for capturing business needs, translating those needs into requirements and ensuring these requirements are addressed by ICT services and solutions.
As such, the Business Analyst is a subject-matter expert with in-depth knowledge of business activities and processes, as well as solution scopes. They help clients to find better ways of doing things by looking at changes required within the organisation. They act as a guide and lead the organisation through the unknown, anticipating and understanding changes and their impact on the organisation.
- Engaging with business customers to understand and define their requirements, by organising brainstorming sessions, interviews, workshops and other requirements-gathering techniques;
- Developing detailed functional requirements, non-functional requirements, business rules and use case documentation (following project approval by PAG);
- Managing traceability matrixes that allow all requirements to be traced from the business demand through to testing;
- Understanding and modelling business processes using business process modelling, and proactively suggesting process improvements through business process analysis;
- Ensuring change requests are identified, documented and included in the project management process;
- Producing and reviewing solution design documentation.
- Working directly with a Business Service Manager and the business to provide expertise and support in the definition of new business demands for HLDA or DLDA;
- Defining and documenting UEFA's business processes;
- Assessing risks associated with implementation and contributing to change management;
- Over time, specialising in particular UEFA business areas and becoming an expert in the related business processes;
- Proposing alternatives and influencing decisions on business solutions.
- Documenting acceptance criteria and test cases;
- Executing functional tests and defect management, liaising with development teams and suppliers;
- Facilitating business acceptance and solution validation through user acceptance testing.
- Training the trainers or the users themselves;
- Producing and reviewing training material (such as operating manuals);
- Supporting the operations teams to ensure knowledge transfer is correctly handled;
- Project management (as applicable);
- Defining the approach, budget, resources, timescale, scope, roles and responsibilities (including stakeholders), training plan and communications plan for projects;
- Defining the project plan, with milestones and work breakdown structure, including key performance indicators;
- Risk assessment and management, including updating the risk register;
- Change request management and prioritisation;
- Tracking, managing and controlling use of resources;
- Ensuring projects adhere to best practices and standard approaches defined and used in the ICT unit, in conjunction with PMO guidelines.
- Defining functional and non-functional requirements as well as conducting demand analysis;
- Acting as a subject-matter expert/reference person and overseeing the business processes.
- from 4 to 6 years / Similar position
- Bachelor's University degree
- English / Proficient
- French / Proficient
- Excellent communication, interpersonal and facilitation skills for interaction with internal customers, ICT colleagues and third-party suppliers
- Ability to translate business demands into functional and non-functional requirements
- Subject-matter expertise in one or more business areas, with associated analytical skills
- Experience of working with different cultures
- Positive attitude
- Knowledge of BPMN 2.0 and ARIS a plus
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