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Affordable Housing Supply Officer

Our partner is looking for

Affordable Housing Supply Officer

Cvonline.hu partner
Régió: Anglia
Hozzáadva: 2019.11.18.
Jelentkezési határidő: 2019.12.04.

PAY RATE: £17.28

Duration: 6 Months

Location: Isleworth

Key accountabilities: Corporate

To work effectively as part of the Council's Regeneration, Economic Development and Environment directorate, delivering corporate objectives through the work of the Housing Service.

To promote a philosophy of putting service user needs first at every opportunity and to put in place management arrangements that work to action this.

To work with key stakeholders in improving service quality and promoting creative and innovative ways of tackling local problems, ensuring services delivered meet the needs of our community and are accessible to all users.

To work with other officers in Regeneration, Economic Development and Environment and where appropriate other Departments to ensure services are integrated at the point of delivery and at the strategic planning level and to identify new opportunities for business efficiencies.

To support organisational change ensuring the appropriate systems of performance and development, communications, equality measures, monitoring and review are in place.

To adhere to the Council's Staff and Customer Charters.


Assist tenants in sustaining their tenancy by referrals to agencies that can help with their support need such as financial inclusion, welfare benefits and debt/legal advice.

Liaise directly with social services and other agencies in order to support the independent living of residents who have support needs.

Encourage and support residents to increase their involvement in the local community and actively engage with resident associations and other resident groups.

Manage multiple tenures in a defined geographical patch and deal with all service requests in line with the Council's service standards. Provide guidance, advice and information relating to the lease/ tenancy/ licence.

Take appropriate remedial or enforcement action where there are breaches of lease, tenancy or licence.

Investigate all cases of anti-social behaviour, domestic violence, and hate crime. Ensure casework is progressed professionally, promptly, and in accordance with Council policies and charters.

Deliver a personalised landlord service to residents in a defined geographical patch, communicating with residents in their homes as well as council offices.

Investigate suspected tenancy fraud cases and take action against illegal occupants.

Quality assure the standard and consistency of repairs & maintenance to estates and properties as appropriate and ensure that work is completed satisfactorily.

Identify potential improvement works in consultation with local residents and prepare a project brief for approval. Commission contractors to deliver the works and client manage the process throughout.

Ensure communal areas and estates are clean, safe and well maintained through regular monitoring and inspection. To escalate incidents of substandard performance of the caretaking, cleaning and grounds maintenance service where necessary.

Facilitate access to properties for gas safety checks. Liaise with other departments or agencies where there is good cause and pursue tenancy enforcement action if required.

Organise temporary and permanent decants in liaison with Property Services and the Resident Liaison Team.

Conduct regular estate walkabouts in liaison with residents, caretaking and grounds maintenance to jointly address issues and opportunities for improvement.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Helyek Anglia
Kategória Biztonság / Honvédelem / Biztonságtechnika
Aktiválás időpontja 2019.11.18.
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