Network Support Specialist

Our prestigious multinational partner who is a leader in the telecommunication field, is looking for a talented, experienced professional to join its growing project in Debrecen.

If you have gained experience in Technical Support or Service Desk field, then this is the perfect opportunity for you!
Juniors are welcome!

Main responsibilities:

• Owning, leading and driving issues and representing the company during technical conference call
• Handling technically complex incidents and changes received through ticketing tools, emails and occasionally call
• Troubleshoot IT related issues and handle customer requests.
• Take part in different projects
• Communicate and pre-qualify on complex issues
• Cooperating with internal and external stakeholders

What you'll need to succeed:

• Fluency in English
• In-depth understanding of LAN/WAN technologies
• 1–2 years of experience in technical support is an advantage
• Excellent communication and problem-solving skills
• Availability to work in different shifts

What you’ll get in return:

• Friendly, supportive and people-focused workplace
• Professional development and long-term career building opportunity
• Chance to be part of a stable and expanding organization
• Home office opportunity (2 day/week)
• Shift allowance

What you need to do now:

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to soltesz@hays.hu