Technical Support Senior Team Leader
Our partner is looking for an experienced Senior Team Leader to join their growing team in Budapest and take part in launching a new site while leading a high-performing customer support team.
If you feel like this position is for you, apply now, with your English CV!
Feladatok / Tasks
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Lead a frontline team supporting tech-savvy consumers across Europe
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Foster a high-performance, positive team culture
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Handle escalations, coaching, and daily team support
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Conduct team meetings, performance reviews, and 1:1s
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Ensure KPIs and SLAs are consistently met
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Monitor quality and drive improvements based on feedback
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Identify knowledge gaps and provide effective training
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Lead with transparency, empathy, and hands-on involvement
Amit nyújtunk / Offer
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A pivotal role in building a brand-new Budapest site
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Cafeteria
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Paid training and professional onboarding
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Collaborative, respectful work culture
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Regular team-building and engagement events
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Stylish, centrally located office with excellent transport access
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2–3 years of leadership experience in customer service, tech support, telco, or similar field
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Strong people management and coaching skills
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Excellent English communication (written and spoken)
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Proficiency with ticketing systems, Office tools, ideally SaaS/sales tools
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Calm, structured approach with strong problem-solving skills
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Flexibility to work shifts, including weekends when needed
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Passion for technology and innovation
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Fast action on feedback
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Experience in multicultural team environments
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Leading by example with a proactive attitude