Pozíció leírása / Job description

Our partner has more than 40 years of experience in research and development in the field of lottery systems. They are a worldwide leading supplier of lottery products, with more than 170 employees in Budapest, and currently serving more than 400 customers on six continents.

Keep running applications for lottery companies
Monitoring lottery system components and events
Fulfill service requests for the customers
Execute recurring daily operational tasks
Troubleshooting application problems and outages according to documentation
Handle, register and follow up incoming request/incidents
Constant communication and support to involved resolver units and partners
Reporting
Participate in calls in case of outage
Preparing/making presentations for clients and introducing/teaching system functions to colleagues through internal training, if required

Elvárások / Requirements

be able to support to customers in 24/7 shifts (3x8 hours - majority is morning/afternoon shift. In a 4-5 weeks period of time 4-5 days night shift)
excellent English language skills
have experience in working with ITSM ticketing systems, and in IT operations
be familiar with ITIL processes
have IT attitude, willingness to learn new systems
be open to continuously extend your professional skills
be stress resistant, team player
have knowledge of Unix/Linux operating systems
basic networking backgrounds (TCP/IP)
basic database (SQL) knowledge
scripting skills (Perl, PHP, Bash, Python or anything similar)
several years of relevant experience in IT application operation
Bachelor's degree is an advantage

Amit nyújtunk / Benefits

Competitive payment package (13. and 14. months salaries)
Cafeteria and Health insurance
Mentoring Program, Trainings
Downtown office, in the heart of Budapest, at the foot of Buda castle (easily accessible by public transport)
Indoor bike and motorcycle storage
Team buildings
Excellent working atmosphere, recreation room: table soccer, darts, office (chair) massage and sauna
Open company culture
Economically stable and growing enterprise