Slovenian speaking helpdesk operator

Feladatok / Tasks

• Politely, quickly, and efficiently handling incoming calls;

• Calling back clients when necessary, based on information provided by the technical team;

• Identifying client needs and problems and offering solutions;

• Doing everything you can to resolve unique cases as quickly as possible;

• Providing information to clients in line with regulations, using the available knowledge base;

• Keeping your knowledge up to date about our partner’s product, informing clients about its hardware and software features, answering their questions;

• Checking, updating, and documenting support tickets;

• Actively participating in team meetings.

Amit nyújtunk / Offer

• Gross monthly salary of 700,000 HUF

• Medicover health insurance after the probation period;

• Comprehensive training and ongoing professional development;

• Internal career path opportunities;

• Home office;

• A cheerful, supportive team environment.