Portuguese speaking First Line Analyst

• Answering support queries via tools, phone and email
• Keeping daily contact with users calling from all over Europe
• Resolving IT issues of our partners which can occur during the course of office work
• Documentation and logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent teams
• Maintaining and improving customer satisfaction level

Elvárások / Requirements

• Fluent English, AND Portuguese language knowledge
• Excellent communication skills
• Self-motivated
• Able to work under minimal supervision
• Good problem solving skills
• Customer orientated personality
• Strong MS Office skills

Amit nyújtunk / Benefits

• Cafeteria benefits
• Medicover private health care package
• Language courses
• Soft skills training and talent programmes
• Go through a professional and personal development
• Have a stable workplace with flexible scheduling (HO opportunity)

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