Italian Speaking Customer Success Specialist

We are looking for an Italian-speaking Customer Success Specialist! If you are passionate about customer satisfaction, supporting business growth and helping customers achieve their goals, please apply with your English CV!

Feladatok

• Monitor customer success and identify opportunities to improve customer satisfaction and retention

• Handle administrative and billing tasks related to customer accounts

• Collaborate with internal teams to ensure seamless service delivery

• Provide accurate and reliable information about products and services

• Daily account management and relationship management with existing customers

• Working closely with the sales team

• Manage customer contracts, including renewals, extensions, and modifications

Elvárások

• Proficiency in Microsoft Office

• Experience in Customer relations, Customer success or Customer account management

• Excellent communication and organizational skills

• Customer-centric mindset, empathy

• Confident Italian and English language skills (C1 level, written and spoken)

• Experience in handling customer contracts, renewals, or service extensions

Előnyök

• Knowledge of SAP, Salesforce, Gainsight, or similar CRM systems

Ajánlat

• 100% Remote workmode

• Competitive salary

• Cafeteria benefits

• Team-building and leisure activities

• Modern office environment