German Speaking Logistics Customer Support Specialist

Feladatok

• Providing support via phone, email and chat for customers regarding shipment and delivery enquiries

• Tracking parcels, investigating delivery issues

• Coordinating with operational teams for the most optimal resolution

• Managing customer cases, delivery amendments and records

• Ensuring customer satisfaction and professional service

Elvárások

• Strong language skills in German (C1) and English (B2)

• Excellent communication skills

• Customer-focused mindset

• At least finished High School education

• Willingness to work in two shifts (08:00-16:30; 11:30-20:00)

Előnyök

• Experience with CRM, ticketing platforms

• Previous experience in customer service, logistics support or other relevant positions

Ajánlat

• Modern working environment

• Cafeteria

• Option for hybrid workmode after 1 month