German-speaking level 2 service desk

A Level 2 Service Desk position is open at our partner for German speakers. Our partner is a leading provider of IT infrastructure services operating in Budapest. 

  Main Responsibilities

• Provide support on IT infrastructure related issues to customers
• Analyze issues and requests and escalate unsolved cases to the appropriate IT team
• Maintain end-to-end ownership of all incidents and service requests in scope of the Level 2 support team
• Record, track, manage cases (incidents, requests, change or problem tickets) in the helpdesk tracking database
• Manage high priority incidents and provide support for planned special events
• Effectively communicate and coordinate work with other team members
• Perform incidents trend analysis
• Take over calls warm transferred from L1 as per the available processes
• Perform reporting on distribution, asset statuses, licenses as and when required

Requirements

• High School diploma
• Speak English on a communication level 
• Speak German on a business level (working/support language)
• Prior experience in the IT field as a Service Desk (minimum 2 years)

The company can offer

• Flexible work schedules
• Dynamic, international work environment
• Home office opportunity, language courses and different talent programs
• Chance to grow professionally in the field of finance within a multinational environment

What you need to do nowIf you have the required professional background and initial interest in the position, please apply below and send your English CV to us.