Czech-speaking Service Desk Analyst L2

A Czech speaking L2 Service Desk Agent position is open at our partner, who is a leader in providing IT solutions.
 Main Responsibilities

• Provide IT support to customers
• Manage high priority incidents and escalate unsolved cases
• Perform incident trend analysis
• Record cases in databases
• Communicate and coordinate with other teams

Requirements:

• Communicational English and Czech language knowledge
• Experience in IT Support
• Stakeholder management experience
• Proactive, hard – working personality

The company can offer:

• Competitive salary and benefit package: Cafeteria, private health insurance, 
  Gym, language courses
• Hybrid working
• Work in a dynamic team in a modern work environment
• Career development opportunities