Customer Service Representative Intern (Magyar) - Eaton

Leírás:
Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join EATON and help us provide energy-efficient solutions that make a real impact.
We make what matters work.

Feladat:

As a Hungarian-Speaking Customer Support Representative Trainee, you will provide professional support to customers and internal stakeholders throughout the entire order-to-delivery process. You will manage customer orders from order entry and price verification through delivery and invoicing, while handling inquiries, complaints, returns, and other pre- and post-sales requests via phone, email, and chat. Working closely with Sales, Supply Chain, Logistics, and other internal teams, you will proactively resolve issues, keep customers informed, and contribute to a positive customer experience.

Your Key Deliverables:

• Handles inquiries via phone, chat and email from customers and/or internal parties.
• Order management: order entry, price checking, order clearing compliant with Eaton's policies.
• Complaint handling.
• Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project.
• Handles a variety of pre-sales or post-sales service functions.
• Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines.
• Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships.

Óradíj: 2833

Feltétel:

• Valid full-time active student certificate or passive legal student certificate (in this case we can only accept applications from students under 25)
• Business studies background
• Strong written and verbal communication skills in English (C1) 
• Native Hungarian
• Problem solving mindset
• Flexibility

• Previous experience in related field

About Eaton:

Today, the world runs on critical infrastructure and technology. Planes. Hospitals. Factories. Data centers. Vehicles. The electrical grid. These are things people depend on every day. And the companies behind them depend on us to help solve some of the toughest power management challenges on the planet. At Eaton, we’re dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable.

We are a power management company doing business in more than 175 countries. Our energy-efficient products and services help our customers effectively manage electrical, hydraulic and mechanical power more reliably, efficiently, safely and sustainably. By giving people tools to use power more efficiently. Helping companies do business more sustainably. And by encouraging each and every employee at Eaton to think differently about our business, our communities—and the positive impact we can have on the world.