Pozíció leírása / Job description

Are you ready for a new challenge? Our partner is seeking a French speaking Contact Center Operator. If you're a fluent French speaker with a confident command of English, and you love helping others by solving problems efficiently, this role might be the perfect fit. Whether you're an experienced professional or someone looking to start a career in customer service, we invite you to learn more.

Your key responsibilities will include:

• Handling customer inquiries and complaints in a timely and professional manner. 
• Providing information and troubleshooting support for customer issues. 
• Arranging collections with various courier systems. 
• Providing guidance to customers and escalating complex inquiries to the next level of support. 
• Adhering to quality guidelines and processes for assigned work procedures. 
• Using, updating, and maintaining applicable case management systems. 
• Maintaining regular contact with country or area sales managers to discuss open topics and obtain market feedback.

Elvárások / Requirements

• Previous experience in customer service or similar field is an advantage but we also welcome entry-level or career changer candidates

• Fluent French and middle level English knowledge

• Highly customer focused attitude

• Excellent communication skills (both written and oral)

• Excellent organizational skills and good attention to detail 

• Excellent problem-solving skills 

Amit nyújtunk / Benefits

What we offer:

• Competitive base salary
• Cafeteria benefits and annual bonus
• Travel allowance
• Home office opportunity
• Supporting and dynamic work environment